Refund Policy
Effective Date: July 2026
Introduction
At Relationship Reality Check, we offer different types of services.
Some assessments generate automated results immediately after completion.
Other services include personalized reviews prepared by a reviewer based on the information you provide.
Because these services are different, our refund policy varies depending on the product or service purchased.
We are committed to being fair, transparent, and providing excellent customer service.
Automated assessments provide immediate access to results once completed.
Because these digital services are delivered instantly, refunds are generally not available after the assessment has been accessed or completed, except where required by applicable law or in cases of duplicate payment or technical issues that prevent access.
Personalized review services involve additional time and work by a reviewer.
Once work has begun on preparing a personalized report, refunds are generally not available, except where required by applicable law or if Relationship Reality Check is unable to deliver the purchased service.
A refund may be considered if:
- You were charged more than once for the same purchase.
- Payment was processed successfully but you were unable to access your purchased assessment due to a technical issue that we could not resolve.
- We are unable to deliver a purchased personalized review within the stated delivery timeframe.
- An accidental duplicate purchase was made.
- Another issue occurred due to an error on our part.
Refunds are generally not available if:
- You change your mind after purchasing.
- You disagree with the assessment results or personalized observations.
- You expected a different outcome than the one generated from your responses.
- You have completed or accessed an automated assessment.
- Work has already begun on preparing your personalized review.
- You provided inaccurate, incomplete, or misleading information that affected your assessment.
If follow-up sessions are offered:
- Follow-up sessions may be cancelled or rescheduled with at least 24 hours' notice.
- Cancellations made less than 24 hours before the scheduled session may not qualify for a refund.
- No-shows are generally non-refundable.
Relationship Reality Check reserves the right to immediately end any session if a participant:
- Uses abusive language
- Uses discriminatory or hateful language
- Makes threats
- Harasses the reviewer
- Behaves inappropriately
- Appears intoxicated or impaired to the extent meaningful discussion cannot continue
Refund requests for terminated sessions will be reviewed on a case-by-case basis.
All assessments, reports, guides, and downloadable materials are digital products.
Once digital content has been accessed or delivered, refunds are generally not available except where required by applicable law.
Requesting a Refund
To request a refund, please contact us within 14 days of your purchase.
Please include:
- Your full name
- Email address used for the purchase
- Purchase date
- Order number (if available)
- A brief explanation of your request
Our Commitment
If an issue occurs due to an error on our part, we will work with you to find a fair and reasonable solution.
Our goal is to provide a trustworthy, respectful, and transparent experience for every customer.